3. 商品若出现不寻常且明显的痕迹（例如：剪刀剪过的痕迹、烫坏）Memoires 将不受理
Notice before placing order:
1. After order has been placed, it is not allowed to make any changes, kindly ensure the colours and sizes before placing an order. 2. If wrong size or defective items received, kindly contact us via Instagram (memoires.my) or Facebook (Memoires) within 3 days after parcel delivered. Memoires will proceed only if the clothes tag has not been removed and items have not been washed. 3. Memoires will responsible on round trip shipping fees if only wrong size/ wrong type/ defective items more than 1cm within 3 days after parcel has been received. Memoires will return the round trip shipping fee to you according to your receipt. Otherwise shipping fees may need to bear by customer. (RM7 for West Malaysia and RM14 for East Malaysia).
4. Return can only made 1 time per order number.
5. Sale items are not eligible for returns. 6. Less than 1cm defect or scratches are not considered as damage, it’s not under refund/exchange policies.
7. Memoires are not responsible on clothes cut by scissors, cutter during unboxing by customers and scroched damage by iron. 8. Please allow 10-20% discrepancies in the product colour due to lightning and monitor resolutions (Actual May appear darker/ brighter). In such cases, the variance may not be considered as a defect. 9. There might be 1-2cm differences in the measurements given due to different batch, different stretchable quality of the material and the way measurement is taken.
10. For Singapore customer, we will offer refund with credit voucher only.
- Please inbox Facebook Page: Memoires / IG: memoires.my for further details -